‘Working the Phones’ Infographic

This month we published Working the Phones by Jamie Woodcock. (See Jamie talking about the process of undercover research in this short video.)

The world of the call centre is one of intensive and oppressive data gathering, with statistics on workers’ performance measured to the second. We produced the following infographic to illustrate some of the wider trends in the call centre industry in the UK.

Call Centres Infographic

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